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The City Dock Coffee Brand In Action
Dock Coffee Retail Stores
The City Dock Coffee Brand has been built on a history of successful
retail coffee cafes since 1994. From the beginning, our goal was to
create a local watering hole in each neighborhood that houses one
of our cafes. But, we don't cookie cutter our stores like many larger
chains. While all of our products, training and customer service policies
remain consistent, we develop each store to fit the uniqueness of
the surrounding neighborhoods.
Customer service is first and foremost in all City Dock Coffee stores.
Our customer service policy was built on three basic principles:
- The Cheers Mentality
- The 70/70 Rule
- The Local Neighborhood Watering Hole
It is customer service with a bit of an edge. The basic principle
drives off of becoming an active everyday part of your customer's
daily routines and lives. Get to know them, serve them great products
and make the atmosphere of the store attractive and we will continue
to succeed. Click here to take a look at
some of our cafes.
Unlike most coffee companies, City Dock Coffee prides itself on having
our own full service scratch kitchen operating 7 days per week, along
with our own delivery vans to deliver our products. The head baker
along with her staff, create amazing scratch pastries, soups, quiche
and more for each of our stores. No mixes for our products. We use
fresh ingredients and cook from scratch. This sets City Dock apart
by being able to have very unique products that our competitors
do not have access too. It also enables us to be very flexible in
to customer's requests for both catered events and for products they
would like to see served in our store. Check out the City
Dock Catering Menu
and see what goodies we have for you.
Dock Coffee Services
In the coffee industry, there is a side of the business know as Office
Coffee Services or O.C.S., which supplies offices and restaurants
with their coffee equipment and products. As coffee shops have expanded
throughout the United States, the quality of Office Coffee Services
has not been able to keep up. In 2003, City Dock decided to change
all of that. City Dock felt our customers should enjoy the same great
quality coffee in other restaurants or their office as they
do in our cafes. With the slogan "You have your business, coffee is
Dock set out to make our same café quality tastes available everywhere.
equipment to coffee and tea, to creamers and cocoas, City Dock's Coffee
vans are working their routes to ensure that our clients are serving
products possible. City Dock's retail stores have given us the reputation
the coffee expert in this area, and our clients take comfort knowing
are there to help them serve their customers the best that coffee
has to offer.
Take a look and see how we can help
you with your coffee needs in your business.
Dock Coffee Consultations
With the reputation that City Dock Coffee's retail stores have developed,
the public sees City Dock Coffee as a huge success and obvious expert
in the coffee industry. Along with that reputation came constant requests
for franchising opportunities or consultation with helping to develop
other coffee shops. Seeing an obvious value to our experience and
time in the industry, City Dock has the ability to help others explore
and develop their own coffee business through
City Dock's Coffee Consultation division. Clients have the
to contract with City Dock Coffee in three ways:
- Level 1 is hourly consultation.
- Level 2 is the ability to buy specific training sections,
as they may feel necessary.
- Level 3 is a turnkey store - From site selection through training
and opening of their store.
our nationwide speaking engagements at the coffee industries conventions,
City Dock has been able to contract with clients from Maryland to California
to Atlanta. If you're interested in Consultation
Services, click here to see